JOB DESCRIPTION

This company is currently seeking an experienced client/technical support resource to aid in customer support, some Quality Assurance projects, and aid with other documentation needs (release notes, known issues, FAQ’s, etc). 
 
 

Duties and Responsibilities
 
 Assist in troubleshooting the application and its services
 
 Answer application usability questions
 
 Help create other product documentation as needed
 
 Analyze error messages received by clients
 
 Respond to clients who have submitted inquires and issues via phone and email in a timely manner’
 
 Help create other product documentation as needed
 
 Assist in performing QA on the application during release cycles as needed
 
 
Business Competences
Educational Experience
 
 Undergraduate degree (BA/BS) required (Technology/Finance)
 
 2 years prior experience as a customer support analyst or quality assurance analyst
 
Commercial Awareness
 
 Understanding of general financial terms and principals required
 
 Interest in financial markets and transactions required
 
 Experience in the syndicated loan marked desired
 
 Experience with trade settlement desired
 

Personal Competences
Personal Impact
 
 Proficiency in SQL and relational database design required
 
 Solid experience with integrated systems required 
 
 Solid experience with Web Services (SOAP) preferred
 
 Expert XML skills preferred
 
Communication
 
 Strong written and verbal communication skills
 
 Strong investigative and analytical skills
 
 Proficiency in the Microsoft Office suite
 
 Ability to communicate effectively and in a timely manner with both clients and the production team.
 
Teamwork
 
 Ability to work creatively, propose ideas and contribute to working groups
 
 Ability to work in a very close team, collaborating with both settlement team members as well as other teams within the organization

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