JOB DESCRIPTION

Department Overview

Equities Technology covers 3 main business lines; Equity Derivatives, Cash Equities and Futures. Trading desks for these business areas are located globally in London, New York, Singapore, Tokyo and Hong Kong, external clients and Sales are across the globe, serviced from our core locations. 
Application Management within Equities deals with all “Run the Bank” activities from production support 1st & 2nd line (Incident & problem management & Route cause Analysis), Environment/Configuration management, Change & Release management and minor projects/ enhancements to production.
Main Function

The Service Tools support team is responsible for production support of a suite of applications used by the Equities Client Service Desk and Run-the-Bank team globally.  These applications provide real-time montoring of client trading and session statuses, alerting of business events, querying for intraday and historical orders and trades, client entitlements rules engine, real-time risk monitoring, and centralized application configuration management.

Main Duties
        A member of the Equities Shared and Core Services Run-The-Bank team in New York, the candidate will have the following responsibilities:
 
• Application Support Lead for mission critical Service Tools applications in New York as well as working with the Global Service Tools support team to drive the global support model
• Proactively improve the quality of systems and service, and increase business value
• Develop hands-on, specialist knowledge in relevant systems, sharing that knowledge, as required, with global teams
• Perform release management and coordinate global rollouts and deployments of new application versions
• Take ownership of issues through to resolution or escalation, as appropriate
• Identify corrective actions resulting from incidents and drive prioritization and implementation
• Liaise with Equities Service Desk on potential process improvements and drive those improvements
• Liaise with development teams on support requirements on future projects
• Make an impact by identifying gaps and driving improvements related to production stability, support process, and user/client satisfaction
• Undertake projects as required, including, but not restricted to, the following areas: - capacity and performance management, monitoring initiatives, infrastructure upgrades, web based tools, reporting and documentation
• Uphold and champion policies, procedures and standards

      Basic Qualifications
      5+ years experience working within IT
Bachelors degree in Computer Science or Engineering
Pre
Pr   Preferred Qualifications

• Unix / Linux
• SQL
• Experience with Mysql, Sybase, UDB/DB2, H2, and Q
• Perl Scripting
• Shell scripting
• Listed Equity Markets technology experience in a related front-office application support role within investment banking
• General infrastructure knowledge: the ability to troubleshoot issues
• Excellent communicator, good with users, able to work well in a cross-disciplined team and alone with minimum supervision
• Pro-active, thorough, organized and energetic
• Excellent problem solver with a commitment to thorough root cause analysis and business process improvement
• Ability to plan, lead, organize and track project deployments
• Ability to risk manage application changes within the domain
• Ability to multi-task and prioritize among multiple issues  
• Java
• C#
• Ruby
• Python
• ITIL knowledge
• Issue tracking tools: Jira, HPSC

ACTIONS